Thank you for your interest in Beekley medical imaging products. Your feedback is very important to us. If you have any comments, suggestions or questions about this site, our products, or our services, you may call or write us at:
Beekley Corporation
One Prestige Lane
Bristol, CT 06010
Tel: 860-583-4700
Fax: 860-584-2739
info@beekley.com
For International Customers
Tel: +1-860-583-4700
Fax: +1-860-584-2739
Please contact any of the following CAN-Med Healthcare company locations:
Toronto
130 Matheson Blvd, Unit #1
Mississauga, ON L4Z 1Y6
Telephone: (905) 502-1166
Toll Free: (866) 277-3577
Fax: (905) 502-1167
Email: info@canmedhealthcare.com
CANADA
Halifax (Head Office)
200 Bluewater Road
Bedford, NS B4B 1G9
Telephone:
(902) 455-4649
Toll Free: (800) 565-7553
Fax: (902) 455-1028
Email: info@canmedhealthcare.com
CANADA
Montreal
Telephone: (514) 744-3461
Toll Free: (800) 263-3304
Fax: (514) 744-0669
Email: info@canmedhealthcare.com
CANADA
Newfoundland
1164 Topsail Road, Unit #2
Mont Pearl, Newfoundland A1N 5E8
Telephone: (709) 747-7878
Toll Free: (877) 771-8257
Fax: (709) 747-7888
Email: info@canmedhealthcare.com
CANADA
Vancouver
Telephone: (604) 420-4242
Toll Free: (800) 836-5043
Fax: (604) 420-0324
Email: info@canmedhealthcare.com
CANADA
Edmonton
17848 106A Avenue
Edmonton, Alberta T5S 1V3
Telephone: (780) 489-1938
Toll Free: (800) 661-5671
Fax: (780) 486-5536
Email: info@canmedhealthcare.com
CANADA
Beekley has a wide network of distributors throughout Europe, the Middle East, South America, the Pacific Rim and the Far East. To learn of a distributor in your area, please email your contact information to international@beekley.com.
Beekley is always looking for distributors in countries where there is currently no representation. If you are interested in learning more about being a distributor, please contact us at distributors@beekley.com.
Questions about Ordering and Delivery
Questions about Invoicing and Payments
Questions about MSDS, Latex free and other Product Information
Ordering and Delivery Information:
- How can I set up an account with Beekley? Setting up an account with Beekley is easy. Simply contact our Customer Care Team at
1-800-233-5539 or info@beekley.com with the following information (international customers please call +1-860-583-4700 or email international@beekley.com):
- Facility Name
- Shipping Address
- Billing Address
- Contact Name
- Contact Phone Number
- Healthcare System Affiliation (if applicable)
- How can I place an order with Beekley? For your convenience you may place order with Beekley via phone, fax or internet:
- Phone: Call 1-800-233-5539 or +1-860-583-4700 to speak directly with a Customer Care Specialist;
- Fax: Fax your order to 1-800-735-1234 or +1-860-584-2739
- Internet: Online Store at Store.Beekley.com
- What is your minimum order? Beekley does not require a minimum number of boxes to be ordered at any one time. You may order as little as one box of product or choose to take advantage of our “Combine and Save” program for quantity discount tier.
- What exactly does “Combine and Save” mean? “Combine and Save” applies to all Beekley SPOTS® brand radiology skin markers, allows you to mix and match products across modalities to secure the best quantity discount pricing. For example - if you order 5 boxes of any Mammography SPOTS and 5 Boxes of any MR-SPOTS you receive the applicable 10 box pricing for each item. For more details, contact your Sales Specialist or Beekley’s Customer Care Team at 1-800-233-5539.
- When can I expect delivery of my order? Beekley utilizes FedEx as our preferred shipper and guarantees delivery within the United States in 4 business days or less upon receipt of your order.
- What if I need my order next day? You may always request a shipping upgrade when placing your order. Please note that your order must be received by Beekley before 2:20pm Eastern Time in order to ship overnight.
- What happens if my purchase is on backorder? You will never experience a backorder with Beekley. All products are guaranteed to be delivered within 4 business days or less upon receipt of your order. Please note that outstanding unpaid invoices may affect the release of your order for shipment.
- Can I arrange for recurring shipments on products I order frequently throughout the year? Yes. PASS, Beekley’s Pre-arranged Shipping Service allows you to manage your budget and inventory by scheduling shipments in advance. For further details, please contact your Sales Specialist at 1-800-233-5539.
- Can I use my own shipping account? Yes. You may choose to use your own shipping account number with either UPS or FedEx. Please note that your invoice will still reflect a $5.00 handling charge ($7.95 for international orders) and that terms of delivery may differ under your shipping account, Beekley cannot guarantee your delivery within 4 business days. Please contact Beekley’s Customer care Team at 1-800-233-5539 or +1-860-583-4700 for further details.
- Who can I contact if I have questions about my order? If you have any questions about your order, you may contact Beekley’s Customer Care Team at 1-800-233-5539 or +1-860-583-4700. You may also email your questions to info@beekley.com.
- If I ever need to return or exchange product, who can I start this process with? All Beekley products are guaranteed 100% to perform as promised. Should you ever need to return or exchange product for any reason, please call 1-800-233-5539 or +1-860- 583-4700 to make arrangements for returning product to Beekley with either your Sales Specialist or one of Beekley’s Customer Care Specialists. You may also email info@beekley.com.
- Do you charge a restocking fee for returns? No. All Beekley products are guaranteed 100% to perform as promised. Returns or exchanges are accepted at anytime without penalty.
- Can I buy Beekley products from another vendor? No, Beekley is the sole distributor of all Beekley products within the United States. Avoid imitators who claim to sell Beekley products - if you are US based and are not purchasing directly from Beekley; you are not receiving authentic Beekley products.
- Can I purchase authentic Beekley products outside the US? Yes, Beekley has a wide network of approved distributors in many parts of the world including Canada, South America, Europe, the Middle East, the Pacific Rim and Asia. To learn of a distributor in your area, please e-mail international@beekley.com; Canadian Customers click here. If there is not a distributor in your area, you may also purchase directly from Beekley.
- I need a copy of my invoice. Who should I call? To obtain a copy of an invoice, please call Beekley’s Customer Care Team at 1-800-233-5539 or +1-860-583-4700. You may also email your request to Accounts Receivable at ar@beekley.com.
- Where can I mail my payment? You may remit your payment to the following address:
- Beekley Corporation
Attention: Accounts Receivable
One Prestige Lane
Bristol, CT 06010
- Can I pay my invoices with a credit card? Yes - Beekley accepts Visa, MasterCard and American Express. To make a payment by Credit Card, please call Beekley’s Customer Care Team at 1-800-233-5539 or +1-860-583-4700. You may also contact Accounts Receivable at ar@beekley.com
MSDS, Latex free and other Product Information:
- How can I obtain MSDS information on your products? Please email your request specifying product(s) concerned to info@beekley.com. You may also call 1-800-233-5539 or +1-860-583-4700 to speak directly to a Customer Care Specialist.
- How can I obtain a written statement that your products are Latex –free? Please email your request to info@beekley.com. You may also call 1-800-233-5539 or +1-860-583-4700 to speak directly to a Customer Care Specialist.
- How do your skin marker products dispense? Beekley packages all skin marking products in round, see-through sturdy plastic dispensers designed for jam-free removal of markers. Click here to learn more International Customers – please note this dispensing system is not available outside the US and Canada.
- Do you offer free wall mounts for the plastic dispensers? Yes – we offer both single unit and multi –unit wall mounts to our customers at no charge (click here to learn more). To request wall mounts for your Beekley Products, please contact your Sales Specialist or Beekley’s Customer Care team at 1-800-233-5539 or +1-860-583-4700. You may also email your request to info@beekley.com. International Customers – please note this dispensing system is not available outside the US and Canada.
- Is your plastic packaging recyclable? Yes, our dispensers are made from #6 recyclable plastic.
- How can I keep updated on new products? To receive electronic updates on new products, The Technical Nugget of the Month, focus group participation, CE credits and more, click here to subscribe to “First to Know”, Beekley’s free E-Newsletter.
- I have an idea for a new product. Who can I contact? Beekley is always interested in your ideas for low tech, disposable medical products. Click here to learn more about Beekley’s product idea submission process. You may also contact Maeghan Traboulsi at 1-800-233-5539 x462 or email newproducts@beekley.com.
- What is the guarantee on your products? Beekley is FDA registered and ISO 13485:2003 certified. We maintain strict manufacturing standards with a strong commitment to excellence and customer satisfaction. All Beekley products are:
- 100% guaranteed to perform as promised.
- Lead-free, latex-free and hypo-allergenic.